FAQs (Frequently Asked Questions)
When Should I Receive My Refund?
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). We'll notify you via email of your refund once we've received and processed the returned item.
Are There Any Items That Are Not Returnable?
Items that are not returnable include anything custom or personalized (Clothing, Plaques, Drinkware, Accessores, etc.) or anything that has been opened or is not shrink-wrapped. This includes any media that ships without shrink-wrap packaging.
Other items that are not returnable:
- Any items that have obvious signs of use
- Any clothing that shows signs of being worn or washed
- Any item not returned in the condition it was received
If you find that an item is defective after it has been opened, we will happily send you a replacement of that item.
Can I Return Something After 21 Days?
Unfortunately, we cannot offer refunds after 21 days.
Can I Exchange An Item I Purchased for Something Else?
If you would like to exchange an item that you purchased for a different one, please contact us to return the original item and place another order for the item you wish to receive. You do not have to wait for us to receive the original item before the new item goes out. You will be refunded your original purchase price once we receive the original item in returnable condition.
Can I Change My Order If It Hasn't Been Shipped Yet?
If you need to change your order, please contact us to make arrangements. We will do our best to make you 100% satisfied.